Help Desk Ticket Tracker
Helpdesk Ticket Tracker Excel Template: Track Tickets in One Spreadsheet
Tracking SLAs are the biggest challenge for anyone managing a help desk. It is important that the manager is on top of SLAs, resource utilization, and queue management. This excel help desk manager makes it easy to create, delete, manage and track tickets.
One of the most important aspects of managing a helpdesk is tracking tickets. Unfortunately, this can be difficult when you have to track them in multiple different places. This spreadsheet template takes care of that problem for you!
Format: MS Excel
Helpdesk Ticket Tracker Excel Template: Track Inquiries and Resolve Issues Easily.
If you are looking for an easy way to track issues and provide excellent customer service, then this template is for you! This Excel template will help your business track tickets on a daily basis. It includes fields that allow you to categorize the issue, as well as steps to take in order to resolve it.
Features -
- The ticket has a ticket number, description, assignee, category, SLA, time received, SLA target, Ticket Age, Breached.
- Has a queue, reports, and config section for better control.
- SLA target, Ticket Age and Breached are auto calculated.
- Easy to use buttons for adding and deleting a ticket.
- An SLA refresh button which sorts the tickets in order of priority.
- Has a report section that shows the ticket status and reports for categories and agents.
- Tickets that have breached SLAs are highlighted in red.
Few reasons why you should get our templates -
- Our ready-to-use templates are huge time savers.
- A wide range of templates that are editable & customizable.
- Free updates (2 new templates) are sent to your inbox every month.
- Instant download to get you started in less than 2 minutes.
- We have a dedicated support team for all your queries.
Looking for top-tier project management and IT service management templates? Our company specializes in delivering premium-quality templates tailored for your needs. We understand the complexities of project management and the importance of a solid foundation. Benefit from our professionally designed templates available at competitive prices.
1. Is it safe to provide my credit card/payment information?
YES, our store is powered by Shopify which is one of the most trusted e-commerce platforms. Shopify is certified Level 1 PCI DSS compliant. All Shopify stores include an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
2. Will I get support if I have an issue or a query?
Definitely, yes, we have a dedicated support team who will happily assist. It can be an issue or any help with our templates. Our support policy is to address the customer query ASAP regardless of the product they purchase.
3. Is this a one time payment or monthly membership?
All our products are ONE TIME PAYMENT. We do not offer subscriptions so whatever you pay will be be one time.
4. How do I access my downloads?
After you checkout, you will be taken to a download page. You will also get a download link in your email.
5. What if the download link does not work?
Sometimes links can be blocked by a corporate firewall so please try using the link from a different network or from home. If you still cannot access drop an email to support@techno-pm.com and use our Contact Us Page.
6. Do you provide refunds?
We will REFUND the full amount in the following scenarios -
- Templates don't work as described, and we cannot fix your problem in a reasonable time.
- Templates are missing from your download and we cannot provide you the same templates shown on the site.
- You are not able to access the download. We will try to provide different mediums but if none of them work for you then we will refund your amount. Check our Refund Policy.
7. What are the different types of payments accepted?
We accept PayPal, Apple Pay, Google Pay, Master Card , Amex and VISA.
8. Do these templates work with Excel?
Yes, the templates are built using MS Office so will work on Excel.
9. Can the templates be customized or edited?
Yes, our templates can be edited and changed as you need. There are no restrictions.
10. Why do you have a logo on the documents?
The Techno-PM logo is only visible on the template images. We do not use logos on templates so you can customize the template as needed.
9. How will I get my FREE monthly updates?
We will send download links to your email in the first few days of the month. We will send it to the email provided when making the purchase.
Unsure About Our Templates? Schedule a Demo With Us!
Book a demo and explore how our templates can address your unique needs. Our SME will walk you through the templates and answer all your questions.
